Feedback and Complaints

Feedback

Chambers welcomes any feedback you may have. Your feedback is important to ensure that we maintain the highest standards. You are encouraged to return our easy to use form which is uploaded to this website. You can click on the Feedback form by following this link, complete it and return it to us as an attachment to an email (to criminalclerks@2kbw.com) or by post. Feedback forms are reviewed every month by the Head of Chambers and/or Members of the Management Committee of Chambers. Your comments will be treated seriously and with respect. Where requested a response will be provided following an investigation into any of the matters you might raise. We will shortly upgrade the form so that it may be submitted electronically.

Complaints

If you do have a complaint about any aspect of the service provided by Chambers, you can access our complaint form by following this link. The form is designed to be user friendly and can be completed, saved and returned to us by way of an attachment to an email, or by post. We will shortly upgrade our procedure to allow the form to be submitted automatically.

Your complaint will be treated seriously and with respect. Complaint forms are referred immediately to the Head of Chambers and/or a senior member of the Management Committee. Following investigation, you will always be sent a response which sets out the findings and any proposed corrective action. Complaints will be acknowledged within 72 hours hours of their receipt and will be dealt with according to Chambers’ Policies and Procedures. The deadline within which complaints must be brought is 3 months from the conclusion of your case.

We hope that you will use our procedure to resolve any outstanding issues. However if you are unhappy with the outcome, you have the choice of taking up your complaint with the Bar Standards Board or Legal Ombudsman.

Chambers are regulated by the Bar Standards Board, and you can visit their website and register any complaint with them by following the link below:

www.barstandardsboard.org.uk

Alternatively, you can write to the Bar Standards Board at:

Bar Standards Board
289-293, High Holborn
London WC1V 7HZ

The Legal Ombudsman will also help with any complaints you might have and they can be contacted on the following link enquiries@legalombudsman.org.uk or in writing to:

The Office of the Legal Ombudsman
3rd Floor
Sunlight House
Quay Street
Manchester M3 3JZ